Why were UK flights disrupted and can passengers get refunds?

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Why were UK flights disrupted and can passengers get refunds?
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A technical glitch at the national air traffic service led to restrictions being placed on UK airspace

UK air passengers faced flight delays and cancellations on Monday after the national air traffic service was hit by a technical glitch and restrictions were placed on UK airspace. The glitch was later resolved but it continued to affect departures from and arrivals to UK airports.A technical failure at Nats, the national air traffic control service, that started late on Monday morning meant controllers could no longer automatically process flight plans.

If the outbound leg of a return flight is cancelled, you have the right to a refund on both legs, should for example the timings leave a short bank holiday getaway ruined. If you get stuck abroad, the airline should provide refreshments and accommodation – if you can’t contact them, keep receipts and claim back.Afraid not.

Some travel insurance policies may fill in the gaps. Check the small print: many will offer some payout for prepaid hotels or excursions where no refund is available, should delays mean you miss out on part of the trip.

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