Cybersecurity incident ruled out as rail outage causes pressure on NSW government ahead of state election
Ridesharing platform Uber is reimbursing customers charged surge pricing in the midst of Sydney’s, as the transport incident heaps pressure on the NSW government less than three weeks before the state election.
The system was back online within about an hour but delays ensued into the peak period. Those who turned to Uber to get home faced surge pricing in the hundreds of dollars in some cases.A spokesperson for Uber said they were not alerted by Transport for NSW about the outage, and people who were charged above the surge cap will be refunded within 48 hours.
Uber said that as soon as it became aware of the situation, the company “immediately” lowered the surge and communicated with driver-partners encouraging them to come online. Matthew Longland, the CEO of Transport NSW, on Thursday said there was nothing to suggest a cybersecurity incident and said rail services would be operating to a full timetable.
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