'There's going to be some drama around this,' an analyst predicted.
A United Airlines Boeing 737 MAX 9 airplane passes a Southwest Airlines Boeing 737 while taking off from Los Angeles International Airport as seen from El Segundo, California, on September 11, 2023.Dick Durbin, D-Ill., and Roger Marshall, R-Kan., asked the Department of Transportation and the Consumer Financial Protection Bureau to help "protect consumers against unfair and deceptive practices in airlines' frequent flyer and loyalty programs.
Durbin and Marshall's letter said the airlines can make changes to their loyalty programs without notifying the consumer; that there's a disparity between the value of points at purchase and at redemption; and that the charge for transferring points is so steep that consumers ultimately lose the value of the points in the transaction.
"I expect the airlines are going to fight this aggressively and paint a picture of doom," Henry Harteveldt said. "There's going to be some drama around this, that's for sure." A DOT spokesperson confirmed that the department received the letter and plans to respond to the senators directly. A CFPB spokesperson said they received the letter and are reviewing it.
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