The MyGOV Beta app comes with an AI chatbot to provide answers about government services. However, it has been shut down after giving weird answers.
, the single hub for Malaysian government services, is now available for download as a Beta release. Besides offering access to 34 government services, the app developed by the National Digital Department also includes an AI Chatbot.
As shared during today’s media briefing, the AI Chatbot uses a local Large Language Model which is still undergoing training. The AI Chat feature is said to be focused on the services provided and the team wants it to be the source of reference for the nation. When we asked questions about the Ministry of Digital, it also failed to recognise its Secretary General . The AI describes Fabian Bigar as a famous Filipino actor and model, while naming Azmin Ali as the Secretary General for the Ministry.When we pressed further on the source of the answer, it responded that it couldn’t give any information as it is not relevant to MyGOV. It also directed users to consult with the Public Service Department for further information about MyGOV.
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