Mavcom to implement six service quality elements at KLIA

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Mavcom to implement six service quality elements at KLIA
Malaysia Latest News,Malaysia Headlines
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Meta Platforms has restored Facebook posts by Malaysian media covering Prime Minister Anwar Ibrahim’s meeting this week with a Hamas leader, saying they were removed in error.

SEPANG: Six service quality elements, mainly focused on queuing times, will be implemented at KL International Airport Terminal 1 and Terminal 2 by the Malaysian Aviation Commission from next month onwards.

Mavcom added that it will implement the remaining two queuing time elements by the fourth quarter of this year, which will include check-in counters and kerbside pickup or drop-off areas.The commission said thus far, 20 out of 28 service quality elements have been implemented at KLIA under the Airports Quality of Service Framework.

“By fostering cooperative partnerships and maintaining transparency, we are dedicated to elevating the quality of services across all airports, ensuring seamless travel experiences and heightened consumer satisfaction,” he said.

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