KUALA LUMPUR: The Malaysian Aviation Commission (Mavcom) will implement all elements of the Airports Quality of Service (QoS) Framework for Kuala Lump...
From left: Mavcom COO Raja Azmi Raja Nazuddin, KLIA Customs deputy director Nor Azmah Abdul Rahim, KLIA Immigration deputy director Nooruladzim Ateman, Saripuddin, KLIA deputy district police chief Supt Samsolnizam Kassir, MAHB acting group CEO Mohamed Rastam Shahrom and Mavcom consumer and public affairs director Pushpalatha Subramaniam.
“Meanwhile the remaining two queuing elements, which include check-in counters and kerbside pick-up or drop-off areas, are scheduled to commence by the fourth quarter of 2024,” he told reporters today. He said cases of non-compliance will be published on Mavcom’s website and other media. This is a form of accountability and transparency to ensure that the public is aware of any shortcomings in service, he added.
The airlines were fined for contravening Malaysian Aviation Consumer Protection Code 2016 , which included failing to disclose the final price of airfares and failing to communicate changes in flight status to consumers. Mavcom said the service quality elements are specifically customised to meet the distinct requirements of each location considering the unique characteristics of each airport.
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