JPJ, Malaysia's road transport department, will implement several measures to improve counter service, including deploying JPJ Assist officers to guide customers on online transactions, encouraging QR code-based queue management via JPJeQ, and replacing physical forms with digital versions for vehicle and driver licensing transactions.
JPJ has identified several measures to improve on the delivery of counter service nationwide. The four points were listed in a statement by the department’s director-general Datuk Aedy Fadly bin Ramli following a visit by chief secretary to the government Datuk Seri Shamsul Azri Abu Bakar to a JPJ counter in Galeria, Putrajaya earlier this month. The KSN
One area is to make available JPJ Assist officers to guide customers on transactions that can be made online. Officers will approach customers waiting in line to see if their business can be done online, and if yes, guide them on the process. JPJ adds that it will also encourage customers toThe department will also improve the JPJeQ system to allow customers to obtain a queue number by scanning a QR code. Customers will receive notifications on the status of their queue number on their phones.
“JPJ hopes that the improvements that will be carried out can reduce congestion and waiting times at JPJ counters, leading to the best service for JPJ customers,” the JPJ D-G said., so download the MyJPJ app if you haven’t already done so, and do it from the comfort of your home – leave the walk-in experience for those who really have to do so.Danny Tan loves driving as much as he loves a certain herbal meat soup, and sweet engine music as much as drum beats.
Government JPJ Malaysia Counter Service Digitalization Queue Management
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