More Australians are getting 'trapped' in a subscription service for everything from streamers to pet food and clothing. Here's why.
"Dark patterns are essentially manipulative website designs. It's when a business uses its knowledge about human psychology and website design to get you to do what it wants, instead of what's good for you," she says.
She lists other dark patterns like "nagging or redirecting", where users are moved away from the task they want to complete. An Amazon spokesperson told ABC RN that "customer transparency and trust are top priorities for us. By design we make it clear and simple for customers to both sign up for or cancel their Prime membership".Consumer law"Our consumer law just has a big gap," Turner says.
"We have found [examples] where it's extremely easy and promoted to subscribe. But then either, there is absolutely no email connected in order to cancel, or the website does not allow it," ACCC chair Gina Cass-Gottlieb recently toldAnd she said there are examples where a phone number is provided for cancellation but, "sometimes the services don't have an Australian representative or it never gets answered".
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