Some pointed to a photo he posted of himself sitting on his luggage, which can certainly contribute to wear and tear.
SINGAPORE: A travel and lifestyle vlogger from the Philippines, who expressed dissatisfaction with how Singapore Airlines handled his complaint over an allegedly damaged suitcase, has drawn flak online with netizens asserting that the carrier was fair.
“They could have at least offered to pick up my luggage in the place I’m staying here in , not me wandering around for them. Again, I’m just here for a quick trip and time matters a lot,” wrote Mr Amorin. He also found SIA’s customer service to be slow and had hoped that they would have treated the matter with urgency, as he needed the suitcase for an upcoming trip to another city.
The vlogger also felt that SIA’s offer of a suitcase worth AUD200 wasn’t enough, given that he already spent AUD60 on Uber rides. He clarified that he wasn’t expecting the full amount he spent on the luggage, but felt bad that “they gave a decision without even considering all factors.”
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