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KUALA LUMPUR: Hotels should adjust their check-in and check-out times to ensure that their guests enjoy at least a 23-hour stay, says Datuk Seri Tiong King Sing.
Such a 23-hour stay policy, added Tiong, is common internationally with guests checking in at 2pm and checking out at noon the next day or by 1pm at the latest.The minister said while hotels may be concerned about costs and profits, customer satisfaction was also critical. “If guests are satisfied with what they have paid for, the operators would surely be happy with higher profits,” said Tiong.
In an immediate reaction, hotel operators said the timing is always set in black and white when customers make their booking. He added that he had given them his guarantee that he would help them discuss the recruitment of foreign workers with the two aforementioned ministries. Tiong said he had also directed the National Academy of Arts, Culture and Heritage to introduce certified training courses for hotel room cleaning and housekeeping, aimed at increasing the service quality and professionalism of Malaysian tourism workers.
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