Internal data from Alaska Airlines, obtained by The Seattle Times, showed 47 flights were canceled on Friday and 41 on Saturday, affecting the travel plans of 13,500 passengers. Cancellations continued into Monday.
Alaska Airlines passenger jets parked at Ted Stevens Anchorage International Airport on Tuesday, April 26, 2020.
Independent data from airline flight tracking firm FlightAware showed another 61 cancellations Sunday, 8% of Alaska’s total scheduled flights. The cancellations caused more chaos for travelers and drew complaints about Alaska’s service and support. “Your flight was canceled and due to limited flight availability, our automated system was unable to find a new flight for you within the next couple of days,” was Alaska’s message. He was invited to cancel and ask for a refund.Christensen left New Orleans a day early, giving up one night at his Airbnb and a day at the jazz festival. He booked the only flight home he could get on short notice to be back for work Monday: an 11-hour journey via New York on Delta Air Lines.
Alaska was alone among the major U.S. carriers with this level of canceled flights over the weekend. Rival airlines all showed less than 1% of scheduled flights canceled on Sunday, except for Delta at 2%. On Monday, Alaska said in a statement that while its reductions in scheduled flights meant it had pre-canceled trips in advance where no pilot was available, it is “still exposed to daily cancellations related to absences, due to our limited reserves.”“We proactively reduced June flying to the same level flown in April, but we will have more first officers graduated from training and ready to fly,” Alaska said.
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