KUALA LUMPUR, March 30 ― Low-cost carrier AirAsia has launched a new live call feature to address urgent customer needs, in response to requests for real-time call...
KUALA LUMPUR, March 30 ― Low-cost carrier AirAsia has launched a new live call feature to address urgent customer needs, in response to requests for real-time call assistance.
The option to connect to a call will become available to guests at the end of their chatbot interactions if the situation is identified as urgent or critical, such as flights departing within 24 hours or sudden changes in travel plans due to medical reasons or emergencies. AirAsia has also made available a new refund tracking feature on its Super App and website. Guests can now click on the “My Cases” tab and enter their case number to get a more detailed status on their refunds.
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