Consumer groups in Johor have warned that moving entirely to cashless transactions could marginalise vulnerable communities.
: Consumer groups in Johor are urging businesses, service providers, and government agencies to keep cash payment options available, warning that moving entirely to cashless transactions could marginalise vulnerable communities., Johor Bumiputera Consumer Association chairman Syed Abdullah Syed Mohamed highlighted the importance of inclusivity, emphasising that while digital payments represent the future, the transition must accommodate everyone.
He highlighted that not everyone owns a smartphone to access payment apps or possesses debit or credit cards, leaving many reliant on cash for transactions. “The issue with QR code payments also arises when the Internet is down. In such instances, cash becomes the best option,” he said. He called on relevant agencies to address these anxieties by building confidence in the safety and reliability of digital payments.
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