Managers who can effectively approach and navigate difficult conversations help develop struggling workers into thriving employees.
Before approaching the employee to deliver feedback, review the situation and understand the desired outcome. The goal of delivering feedback is helping employees understand what success looks like for their role, the team and the company. Additionally, each person should walk away knowing what they’re working toward and what the desired result is.
Creating a safe environment means knowing the difference between healthy and unhealthy ways to deliver negative feedback. The former creates a safe atmosphere where the employee is more receptive while the latter puts the employee on the defensive and makes them shut down and disengage., said “yelling at or belittling workers for their poor performance only creates resentment, increases anxiety and reduces future performance.” The key is staying calm.
Misinterpretations are common and it’s crucial for managers to stick with the facts and focus on the situation rather than criticizing a person based on an assumption. Brian Cairns, CEO of, impressed the importance of depersonalizing the situation. Cairns said by documenting the facts before providing feedback, it allows managers to refer to them when emotions are raised or use them as examples while teaching.
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