Zoom addresses privacy concerns in response to new language included in the app’s terms of service, and says the company will not use customers' data without their consent to train artificial intelligence.
said Monday it won’t use customers’ data without their consent to train artificial intelligence, addressing privacy concerns of a growing number of customers over new language in the app’s terms of service.
Among the ways Zoom now uses AI are the Zoom IQ Meeting Summary, which provides automated meeting summaries, and services like automated scanning of webinar invitations to detect spam activity, Chief Product Officer Smita Hashim said in aThe blog post emphasized that meeting administrators can opt out of sharing meeting summaries data with Zoom. Non-administrator meeting members are notified about Zoom’s new data-sharing policies and are given the option to accept or leave meetings.
“Zoom customers decide whether to enable generative AI features, and separately whether to share customer content with Zoom for product improvement purposes,” a Zoom spokesperson said in a statement. “We’ve updated our terms of service to further confirm that we will not use audio, video, or chat customer content to train our artificial intelligence models without your consent.”
But data privacy advocates and some Zoom users are sounding the alarm and say the new language needs to be revised. Some users said they would cancel their Zoom accounts, while others demanded that Zoom change its terms or offer everyone, not just meeting administrators, the option to opt out of the use of their data for AI training. It is optional to use Zoom’s AI features, which would trigger the data collection.
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