Yelp disables comments for fast food restaurant where Trump donned apron

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Yelp disables comments for fast food restaurant where Trump donned apron
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SINGAPORE: Screams shattered the peace in Clementi Avenue 4 on Monday (Oct 21) as a grassroots volunteer with the Trivelis Residents’ Network, which serves the Trivelis estate, was attacked by another resident.

Trump, left, serves up french fries as an employee looks on during a campaign stop at a McDonald's in Feasterville-Trevose, Pa., on Oct. 20, 2024. — The New York Times via AP

But his customer service led to a flurry of mocking reviews that were not based on customers’ firsthand experiences, as required. Instead, the reviews on the restaurant’s Yelp page criticised Trump and also took aim at the franchise, while some celebrated the former president. “There was a giant orange rat in the kitchen. The operator let it in to roam around and even posted pictures of it. Pretty weird,” another wrote.“The best McDonalds I’ve ever been to in 47 years. The older employee was extremely nice. Make McDonalds Great Again! Bring back the Dollar Menu!” one wrote.

“While we don’t take a stand one way or the other when it comes to this incident, we’ve temporarily disabled the posting of content to this page as we work to investigate whether the content you see here reflects actual consumer experiences rather than the recent events,” the alert said. “Please note that we apply this same policy regardless of the business and regardless of the topic at issue.”

“For Yelp to remain a useful resource to the community, reviews must be based on a genuine, firsthand experience with the business,” Noorie Malik, Yelp’s vice president of user operations, said in a statement. “When we see the activity dramatically decrease or stop, our moderators will clean up the page so reviews describing only firsthand consumer experiences are reflected.”

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