Cyndi Ramirez-Fulton, founder of wellness spa-salon-cafe Chillhouse: 'It feels natural to always keep it diverse, keep it inclusive. I think that it's just about continuing to think about all the people that need to be seen and how we put them forward.'
As a young professional, Ramirez-Fulton aimed to disrupt the wellness industry, and that’s exactly what she’s doing. Growing up, she didn’t feel like wellness spaces catered to her. According to the Queens, New York-raised Colombian-American, spas were either too expensive or offered too few services. Inside, these spaces didn’t feel welcoming. Instead, they felt exclusive and sterile, and she wanted something more aspirational.
While Chillhouse has seen a lot of success in its first five years, Ramirez-Fulton also faced plenty of setbacks, including struggling to find the right management team, not knowing the Department of Health would have a problem with how close Chillhouse’s café is to the nail salon, and the Covid-19 pandemic, which ended promising partnerships. Through it all, she found ways to be creative and continue to engage her community, all while prioritizing her own mental health.
“I’ve just always immersed myself with a lot of really accomplished people that have been really forthcoming with their insights and their experience,” she says. “I really credit a lot of our success and the journey to having had access to people that have been in my shoes before and are a few steps ahead.”
She’s also discovered that finding the right team has helped her worry less about different aspects of the business. As the company has grown, she has been able to build a team that she can trust and count on, allowing her to release tasks and mental burdens. “Self-care, to me, really is identifying the things that keep your energy, your mental energy, safe. To me, right now, it’s my team,” she says. “To some people, it’s their therapy or their meditation. You have to identify that for yourself.
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