Why Burger King’s Ch'King Was the Biggest Menu Disaster In Chain's Recent History

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Why Burger King’s Ch'King Was the Biggest Menu Disaster In Chain's Recent History
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The sandwich was a delicious operational nightmare.

,"I've had this several times now. I think it's probably the best fast-food chicken sandwich in the game. It's consistently hot and fresh, crunchy as hell, huge, just the right level of spice."

"Our guests said it best, our hand-breaded Ch'King sandwich is our greatest yet," Ellie Doty commented."We said we would create a delicious hand-breaded chicken sandwich that was worth the wait, we just didn't anticipate that it would turn out quite this good." It certainly seemed like Burger King successfully accomplished what it set out to achieve: A premium chicken sandwich that's a cut above the rest. And yet, despite all of that fantastic publicity and positive word of mouth, instead of boosting the chain's sales like it did for its competitors Popeyes and McDonald's, the new crispy chicken creation did the opposite for Burger King, where sales slumped by 3% in the aftermath of its release.

According to Dan Accordino, CEO of Burger King's major franchisee Carrols Restaurant Group, the Ch'King just wasn't the runaway hit that the company had expected."They spent a fortune on the chicken sandwich and it just didn't do what it was supposed to do," heBut maybe the biggest issue was that the Ch'King sandwiches were especially labor-intensive and complicated to make.

"Somebody would pull up to the window and order a Ch'King. And you know, everybody would kind of look around and say, 'Oof, we just kind of ran out, we've got to make one really quick.' But really quick could be 19 minutes."

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