Internet retail remains the preferred shopping method for consumers
ACSI 2018-2019 Satisfaction Report is based on interviews with 62,486 customers in the United States.Customer satisfaction in six retail categories – supermarkets, department and discount stores, health and personal care stores, specialty retail stores, internet retail and gas stations falls for the second straight year according to the American Customer Satisfaction Index .
David VanAmburg, Managing Director at the ACSI said in a press release that “Historically, the ACSI has found that the more service typically required for a given industry, the lower the customer satisfaction, and it rings true for retailers this year. Things like courtesy and helpfulness of store staff, call center support, and even availability of merchandise on the shelves all have a service element and have seen drops from a year ago.
ACSI Retailer Satisfaction Ranking of Supermarkets is based on a scoring from 0 to 100. The supermarket category fell in 2018 1.3 percent to a score of 78.Specific to the supermarket category, Trader Joe’s is ranked as number one increasing its score by 1 percent to 86, making it the number one retailer among all six categories, unseating Amazon. Wegmans comes in at number two with a score of 85 and Aldi’s score remains unchanged from 2017 at 84 giving it the number 3 rank two years in a row.
In all categories that ACSI records in their Customer Experience Benchmarks, all but one - “convenience of store location and hours” dropped by at least one point over the 2017 ratings. For the 2018 report they have added two new benchmarks: quality of mobile app and reliability of mobile app for all things food, it is shocking to find that the quality and freshness of meat and produce benchmark dropped 2 points to 81.
Malaysia Latest News, Malaysia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Whole Foods And Walmart Continues To Disappoint ShoppersAmazon's customer satisfaction slides 4 percent, toppling it from the number one position since 2010 in ACSI's annual ranking making Trader Joe's the number one retailer among the 6 industry categories surveyed; even though Internet retail remains the preferred shopping method for consumers.
Read more »
Amazon to open grocery stores across the countryThe new chain would be separate from the company’s Whole Foods stores.
Read more »
Just 31 Dresses That A Whole Bunch Of People Really LoveAll of these dresses have *at least* 100 positive reviews — but most of them have well over 1,000. Can you imagine the ego on these things?
Read more »