White House says it’s closely watching Southwest Airlines’ response to stranded travelers

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White House says it’s closely watching Southwest Airlines’ response to stranded travelers
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The Biden administration will ‘seek fines from Southwest if it doesn’t cover costs,’ according to the White House press secretary.

Hundreds of unclaimed bags sit outside the Southwest Airlines baggage service office at Love Field Airport in Dallas on Dec. 28. Thousands of flights were canceled around the Christmas holiday stranding travelers across the country and without their luggage.The White House says Southwest Airlines should bear full responsibility for massive holiday travel disruptions that stranded thousands of passengers across the U.S., and would be held accountable by the administration.

The airline suffered a holiday meltdown blamed on an outdated scheduling system that failed to keep pace when a winter storm stretching across much of the continental US disrupted airport operations. Southwest canceled more than 15,700 flights from Dec. 22 through Dec. 29, or almost 51% of its total, according to FlightAware data.

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