Interrogator, Therapist, Nurse: What it Takes to be a Coronavirus Contact Tracer
The contact tracers often find themselves in a tangled web of half-truths and facts that don’t match up. Language and cultural barriers arise that require interpreters and taxing conversations that leave the investigators wondering if the person understands what they’re trying to do.Health investigator Maria DiCaro found out days into a case that a father was sleeping in his car because he and his wife were separating.
Each call is an exercise in good cop, bad cop. She needs people to cooperate, but no one is legally required to answer the questions. Usually kindness works better than strong words. “People sometimes think contact tracing is black and white but there is a lot of gray that goes into it,” said Bray, who often thinks about her parents and 97-year-old grandmother as she works to help stop the spread of the virus. “Our worst fear is that we push too hard and we lose someone. It’s not just their health on the line, it’s the people around them.”No matter the tension, Bray and DiCaro give frequent reminders of why it all matters: “Thank you for what you’re doing.
“It’s normal to talk to like your doctor, but you don’t ever expect the health department to call you and be like, ‘You were exposed to a serious disease,’” said Anissa Archuleta.
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