Here’s what the Department of Transportation is pushing airlines to do to better take care of passengers amid heightened disruptions.
U.S. Transportation Secretary Pete Buttigieg told airlines this week that3.2% of flights had been canceled through the first six months of the year and 24% delayed.“As we approach an increase in air travel for the Labor Day holiday, I want to reiterate what you have heard me say often: Americans expect when they purchase an airline ticket they will arrive at their destination safely, reliably and affordably,” said Buttigieg’s letter to airline CEOs.amid heightened disruptions.
For instance, if there is a storm in Orlando, Fla., and pilots are delayed in getting to their next flight, that’s often blamed on weather, and compensation is denied.. Passengers can only seek refunds for cancellations. “I urge you to take this opportunity to assess your Customer Service Plan to ensure that it guarantees adequate amenities and services to help passengers with expenses and inconveniences due to delays and cancellations,” the letter said. “The department asks that airlines, at a minimum, provide meal vouchers for delays of three hours or more and lodging accommodations for passengers who must wait overnight at an airport because of disruptions within the carrier’s control.
Those changes are working their way through the rulemaking process and could require airlines to provide refunds if flights are delayed more than three hours, if arrival and departure airports are changed, or if airlines increase the number of connections.
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