A veteran Southwest flight attendant painted a picture of an airline that “imploded on itself” through sweeping technological failures, leaving both its passengers and employees high and dry.
DENVER — Southwest Airlines has nothing, and no one, to blame but itself for the holiday travel fiasco playing out in airports nationwide, according to a veteran flight attendant who works for the airline.
“I want to make it clear that this is not a crew scheduling issue,” they said. “This is a technology issue. There are people waiting 17, 18, 19 hours to get a hold of scheduling. “This week, I cried with passengers,” they said. “That's why I wanted to talk, because I want people to know that Southwest is a huge company. It's corporate, but we are not.KMGH went in-depth on the technology and infrastructure factors that led to the operational failure at Southwest. In short, outdated technology systems and a point-to-point route map created the perfect storm for a devastating domino effect.
The flight attendant said the airline has seen similar, less catastrophic breakdowns in the past. They described the company’s response as “unfulfilled promises” to be better. Southwest Airlines CEO Bob Jordan said in a video message posted to the airline's social media Tuesday the company is doing everything it can"to return to a normal operation."
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