911 dispatchers now classified as emergency responders
The role of 911 dispatchers is often overlooked when it comes to their involvement with traumatic, life or death situations.
CBS 2 Investigator Megan Hickey reports from Chicago's Office of Emergency Management with more on the change and what it means. He's been advocating for making dispatchers"emergency responders" for years. Because, it would allow for greater access for mental health services. "We are not emergency medical dispatchers all in totality. We are police call takers. We are fire, and ems call takers and fire and ems dispatchers," Thornton said. Jen McGowan-Tomke of the National Alliance on Mental Illness Chicago agrees there needs to be some additional clarification about which dispatchers this refers to, and discussions about exactlyShe points out that federally, dispatchers are still in the category of administrative assistants and office clerks.
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