Not only did RapidDeploy allow Mayo to see what the caller was seeing. She says the system marked exactly where she originally called from as well as how far she was drifting away from her husband.
“She started going a little towards Panama City I’ll be honest, and he was more towards Destin but without that marker you are kind of just blind,” added Mayo.
Mayo says her and her team were able to see what kind of boat the caller had and walk her through how to restart it before finally guiding her back to her husband and getting him back on the boat to safety. “Time is of the essence. The faster we got that boat started, the faster she got back to her husband,” said Mayo. “Everyone helped save her and her husband and got her back to her husband.”
Mayo says RapidDeploy can be used in a lot of other situations as well. She also adds that if a caller gives them access to their phone during an emergency it will only last for the duration of that call.
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