Walmart won't enforce its own rules on mask-wearing because it fears staff could be attacked by shoppers angry at being challenged
However, a training video seen by CNN tells management to let people who refuse to wear a mask "continue to shop."
"Our goal is to keep associates from a physical confrontation situation, and our ambassadors will be trained on those exceptions to help reduce friction for the shopper," she added.Walmart first announced its mask rule explaining how it trained special "health ambassadors" whose job it is to stand at the store entrance and "remind those without a mask of our new requirements.
The company does not rule out involving law enforcement, however. A Walmart spokesperson told CNN: "While we do try to find solutions for customers who are not wearing face coverings, from time to time, we do need to call police for assistance in those areas."
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