Walmart is implementing a new employee structure in stores in response to shifting shopping habits and employee demands:
its greeters with"customer hosts" that have extra responsibilities beyond just greeting customers at 1,000 stores across the US. Raising employee responsibilities instead of hiring new associates, while also boosting the effectiveness of store management, can help Walmart keep its labor force lean, keeping costs low.
The retailer will want to avoid overworking or discouraging workers as it restructures employees. While elevating the responsibilities of current workers is a smart strategy, if Walmart takes it too far, employees may become strained to fulfill their duties, leading to poor morale and, potentially, more difficulty drawing talent if the company gets a reputation for overworking associates.
Walmart also has to be conscious of how consumers will react if it decides to lay off workers to lower costs. Walmart has struggled in the past from reports of employees having to deal with issues like
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