Several consumers complained that Vodacom denies them the right to cancel their fixed-term contracts for a reasonable fee by imposing a cancellation penalty of 75%.
Vodacom has been found guilty of contravening sections of the Consumer Protection Act with its contract cancellation penalty fee, landing a R1 million administrative fine from the National Consumer Tribunal, eNCAAccording to Thezi Mabuza, acting commissioner at the National Consumer Commission , Vodacom has agreed to repay some of the contract cancellation penalties.
It welcomed the decision to fine Vodacom, and Mabuza hopes the finding will prompt other operators to review their policies. “For now, the only bunch that we know are those consumers that filed complaints, but we don’t know how much that provision benefitted them ,” said Mabuza. They must give the network operator 20 business days’ notice of their intent to cancel, and the network may then charge you a “reasonable” cancellation fee.
Malaysia Latest News, Malaysia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
2023-24 URC preview: Vodacom BullsJake White will be desperate to make amends for the Vodacom Bulls' disappointing 2022-23 season.
Read more »
Vodacom nailed over contract cancellation feesThe National Consumer Tribunal has fined Vodacom R1-million after finding that the operator contravened the law.
Read more »
Vodacom hit with fine over hefty cancellation penaltiesVodacom hit with fine over hefty cancellation penalties
Read more »
Vodacom’s R1 Million Fine for Unfair Contract Penalties Brings South Africans Relief and ApplauseSouth Africans celebrated that Vodacom was fined R1 million for its unfair contract-cancellation clause. The National Consumer Council delivered the verdict.
Read more »
A2X stock exchange lands big fish VodacomVodacom Group has agreed to a secondary listing on the A2X stock exchange.
Read more »
| Pick n Pay crashes again, while Vodacom gets bitten by the consumer watchdogBusiness brief | Pick n Pay crashes again, while Vodacom gets bitten by the consumer watchdog
Read more »