Motorists in Singapore who have inquiries about Malaysia’s Vehicle Entry Permit (VEP) must make an appointment before they can visit the newly opened information counter in Woodlands.
The move to stop walk-ins was in response to the large crowds that have flocked to the information counter.Motorists in Singapore who have inquiries about Malaysia’s Vehicle Entry Permit must make an appointment before they can visit the newly opened information counter in Woodlands.
To make an appointment, motorists must enter personal information, including their name and vehicle registration number. They can then choose a time slot by the hour between 9am and 5pm. The counter has six staff, including Mr Ng, but due to the large number of walk-ins since the counter opened on Aug 19, two to three of them have had to spend their time managing the queues outside the office instead.
“We set up the online portal to be fair and make sure people can plan,” Mr Ng added. “Everything was in such a rush... We will be improving the booking system, but the bottom line is that people can make appointments now.”
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