UPS targets lucrative e-commerce returns, healthcare with acquisitions
© Reuters. FILE PHOTO: United Parcel Service's newly launched electric delivery truck is seen in Compton, California, U.S., September 13, 2023.
Happy Returns ticks that box because it operates in the most profitable parts of the generally low-margin e-commerce delivery market, analysts said. UPS said its e-commerce returns business has grown 25% since 2020. With the Happy Returns deal, it is putting"the pedal to the metal," CEO Carol Tome said on a call on Thursday to discuss quarterly results.
Happy Returns will help UPS reduce costs for its customers and the company itself by consolidating returns that would have been shipped separately, executives said.
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