New federal data show the number passenger complaints to U.S. airlines more than doubled in the first half of 2022 compared with the first half of 2021.
If you lodged a complaint to an airline about its performance this year, you are far from alone.
The new crush of complaints came as airlines dramatically increased capacity to meet surging demand. The data show airlines increased their total flight volume, or airline operations, by 25%. The same data show every major U.S. airline had worse on-time arrival rates in the first six months of 2022 compared with the same period in 2021.
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