It was a problem at airports nationwide – travelers and their bags stranded hundreds of miles from home.
At Midway International Airport – where Southwest is the main carrier – the wait times were high, and patience was running low Monday night.
At Midway, there was a queue almost as long as the airport itself – with folks waiting to speak to a Southwest agent. "We don't actually have a flight, but we're hopeful - because there were flights that were cancelled that are now showing available," said Suzanne Yesse. Smothers did not make it out of Chicago at all due to the cancellations. But his bag somehow did. Where is it?We reached out to Southwest Airlines. They said they are working to address the disruptions, but anticipate more changes to their already-reduced level of flights as we approach the New Year holiday."With consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our Customers and Employees in a significant way that is unacceptable.
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