Bus operator Billion Stars Express has apologised to the two Australian passengers who said they were stranded at Woodlands Checkpoint after the coach bus departed without them on June 6. In a TikTok video posted that day, passenger Brenda Tee said she and her boyfriend had taken the overnight express bus from Kuala Lumpur to Singapore.
Tourists stranded at Woodlands Checkpoint: Bus company apologises, says driver waited 30 minutes before leaving
Tee claimed that they had taken "no more than 15 minutes" to clear immigration at Woodlands Checkpoint. But when they reached the pick-up point, the bus had already left. In a Facebook post last Friday , Billion Stars Express said in a statement that they "sincerely apologise for the inconvenience and poor experience" caused to the two tourists.
They revealed that the coach bus had waited for 31 minutes while Tee and her boyfriend were handling immigration procedures.
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