To address the long wait for passport renewals in the Klang Valley, the Immigration Department is forming a dedicated team just for online applications. They are studying the feasibility of reusing photos to speed up the process.
Immigration director-general Datuk Seri Khairul Dzaimee Daud said they’re in the midst of testing the project and will soon implement it in the Klang Valley.
“We could start this as soon as next week as we are still in the midst of finding the officers we can place in Klang Valley,” said Dzaimee during a press conference at Putrajaya today. Klang Valley was especially hit badly when videos and images circulated on social media where citizens complained about the service and slow wait times to renew passports with some making several trips to get their passports renewed.In order to speed up the process Dzaimee said they were mooting allowing those aged 30 and above to use their existing picture and not needing a new one.
Meanwhile, the immigration department managed to cripple a fake passport syndicate run by a Bangladeshi with permanent residency status in Malaysia.