Touch n Go’s RFID payment system is not something new – it has actually been around a long time, first introduced as a public pilot way back in September 2018. It was then rolled out …
Touch n Go’s RFID payment system is not something new – it has actually been around a long time, first introduced as a public pilot way back in September 2018. It was then rolled out to all open toll highways in January 2020. Technically still under a ‘trial period’ , the use of RFID got a lot more exposure when PLUS implemented the system at its tolls from Jan 15, 2022.
Curiously, not a single driver of the 15-20 or so cars queueing behind honked at him, including myself. It’s like we didn’t blame him and were all resigned to the fact that we just have to deal with this every day. The only thing they can do if an RFID lane is stuck is to use another RFID lane, but a lot of toll plazas only have one RFID lane, so in practice there is actually no backup. The rare ones with two RFID lanes often have them spread apart far from each other, making it unsafe to switch lanes. And often, queues build up at both lanes anyway, so it is hard to merge into an existing queue.
If you think about it, the risk is quite minimal. You need to go through an e-KYC process when you sign up for an TnG eWallet account and your account is tied to your phone number anyway. What is the user going to do, keep on buying new simcards? Might as well use the money to pay the toll. This feels like an inefficient use of human resources and those CSA officers should off celebrating Raya instead. It could be a good idea to use this balik kampung period to test out the ‘Pay Later’ or ‘Reload Later’ system. What do you think, TnG? Could you make it work?After dabbling for years in the IT industry, Paul Tan initially began this site as a general blog covering various topics of personal interest.
Special subcommittee to determine how to make the rakyat pay top dollar and deliver a 3rd rate solution in 5-10 years.RFID totally useless system as I always have sufficient balance. The toll RFID sensor totally failed badly and lousy system. Sometimes can detect and sometime cannot, what a really bullshit I dared to say so.The car in front of me tried a few times and yet failed but was perfectly OK when it tried a 2nd lane. It happened to me when came to my turn.
The long queues and the need to wrestle to the right lane puts people off from switching. It’s a hassle for those already using RFID! It still baffles me why toll operators still split these lanes up, it forces people to cross lanes which can be dangerous, sometimes impossible. It /seems/ orderly but the truth is, us drivers are not orderly creatures.That’s right. The problem is the limited RFID lanes. And if you enter with RFID, you can’t use any other lane to exit.
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