Telekom Malaysia (TM) has resolved a submarine cable fault near Lantau Island in Hong Kong that caused internet service disruptions for its Unifi broadband customers. The company rerouted traffic and optimized network capacity to mitigate the issue, reporting a stable trend and increased capacity by 6pm. TM apologized for the inconvenience and advises users experiencing ongoing issues to contact their customer service.
. The issue has caused sluggish internet connection and slower browsing experience for Unifi broadband customers since the long holiday weekend.
As of 6pm this evening, TM says they have observed a stable trend and increased capacity after they rerouted traffic through alternative connections while optimising the network capacity to manage the increased load. It added that its remedial works are expected to address the internet service experience issues affecting its customers., the submarine cable fault occurred near Lantau Island in Hong Kong. It revealed that the submarine cable is part of a consortium network of which TM is a member.
TM apologises for any inconvenience and they appreciate the patience during this time. For users who are still facing sluggish internet or other issues, they are advised to contact Unifi customer service team though official channels including
Submarine Cable Fault Unifi Broadband Telekom Malaysia Internet Disruption Network Optimization
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