A family has accused the company of failing to take seriously their alleged privacy violation during a stay in an Ireland Airbnb.
The Airbnb logo on a mini pyramid under the glass Louvre Pyramid in Paris. By Katie Mettler Katie Mettler Reporter covering breaking news and features Email Bio Follow April 6 at 3:48 PM The Barker family was settling into their Airbnb in Cork, Ireland, another stop on their 14-month trek around Europe, when they discovered something disturbing.“We have encountered lots of weird and wonderful things and like to think we take most things in our stride,” Nealie Barker told New Zealand’s Stuff.
Posted by Nealie Barker on Monday, April 1, 2019 “The safety and privacy of our community is our priority,” Airbnb said in a statement Saturday. “Airbnb policies strictly prohibit hidden cameras in listings and we take reports of any violations extremely seriously. We have removed the host from our platform. Our original handling of this incident did not meet the high standards we set for ourselves, and we have apologized to the family and fully refunded their stay.
Next, Andrew Barker called the owner to “ask what the fudge sticks was going on,” Nealie Barker wrote on the family blog. The host hung up, Barker told CNN. He later called back and said there was only one camera in the home, the one the family had already discovered. “We didn’t feel relieved by that,” Barker told CNN.
Barker claims Airbnb did not permanently ban the alleged bad actor until the family reported the incident on social media. She told Stuff the investigation process was “hopeless” and involved a “total lack of transparency.” Hosts must disclose to guests if they are actively recording, according to the rules. If they do not, or if guests are informed after they book the listing, Airbnb permits cancellations and refunds. The policy states that Airbnb hosts might face cancellation penalties.
The company told the Atlantic that it tries to filter out predatory hosts by matching their names against sex-offender and felony databases. If a guest flags a problem, the company said, new accommodations are provided and an investigation is opened.
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