Lessons and insights after two years of change and uncertainty in the travel industry.
Let’s say you Rip-Van-Winkled through the last two years. What about the travel industry would surprise you most? The fact that travel credit cards now offer few travel benefits?
Or that the Federal Aviation Administration has developed an “Unruly Passenger Toolkit” that includes — this is real — an official suite of memes? The number of travelers booking one week in advance has skyrocketed in 2021 and 2022 compared with 2019 and 2020. And the number booking more than 16 weeks in advance has dwindled to almost nothing.
Change and cancellation policies changed everything Last year, airlines removed change and cancellation fees for main cabin fares. This seemingly small adjustment had a big impact on how to think about booking airfare. But with flexible booking options, you don’t have to know exactly what will happen. You can book a flight to Europe and, if restrictions make the trip difficult or impossible, you can change or cancel your ticket for another destination. In other words, booking flights doesn’t require the same degree of certainty that it used to.
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