Recently, a frequent traveler relative of mine, despite being a full paying passenger, was bumped off at the gates after lining up for hours for what was apparently an overbooked flight. Know more:
Recently, a frequent traveler relative of mine, despite being a full paying passenger, was bumped off at the gates after lining up for hours for what was apparently an overbooked flight. He then needed to pay to be rebooked, with neither an explanation nor compensation for the inconvenience and stress that he suffered. Instead, what he got was a “take it or leave it” attitude from our flag carrier.
I mention this following the recent branding fiasco involving the Tourism department. Slogans come and go, but what matters more is the experience—in fact, the country experience that begins at the airports. And don’t let the supposed number of annual visitors fool us. First, these numbers pale in comparison to our Asian neighbors. Second, most of these visitors are returning Filipino residents, who complain just the same but need to go home anyway.
Look at our airports. It would be too hard to ignore the many airport personnel just moving around doing nothing while the lines are getting longer at the counters that could have been opened. Worse are the power-tripping staffs, especially the ones holding the lines for our OFWs. It all boils down to simple basic human courtesy and respect, especially among our airport frontliners.
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