The Ombud for Banking Services says fraud regarding internet banking and current accounts remains high.
The Ombud for Banking Services says banking disputes regarding current accounts and internet banking remain high, despite banks making a greater effort to resolve consumer disputes internally.
“In reality, some of the consequences of the pandemic lingered – not least of all in the way that people continued to work throughout 2022, as working from home and more flexible hours became the ‘new normal’ for many. The number of data taken to close a case also dropped to 67 days in 2022, down from 70 days in 2021. 52% of cases took less than two months to resolve, while 37% took between two and four months, and 11% took over four months.
Regarding sex, male complainants made up 54% of complaints, while female components complainants stool at 46%. Vishing, or voice phishing, involves a fraudster calling a customer by phone while pretending to be a reputable company to gain access to personal information. ATM cases, a top category in pre-Covid years, continued to drop, going from 8% in 2021 to 5% of complaints in 2022, as fewer consumers use this channel and fraudsters look elsewhere.“We received 257 complaints regarding delays in the finalisation of estates, compared with 120 the year before .”
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