Electric vehicle adoption across the United States is growing at a steady pace, but the experience of charging them at public stations is getting worse.
Electric vehicle adoption across the United States is growing at a steady pace, but even as the number of zero-emission vehicles is increasing, the experience of charging them at public stations is getting increasingly worse, according to the J.D. Power 2023 US Electric Vehicle Experience Public Charging Study.
As per the study, electric vehicle users are increasingly dissatisfied with the time it takes to charge their vehicles, with both Level 2 and DC chargers taking a dip of 36 points and 30 points, respectively. The reliability of public charging stations is also an issue, with results showing that 20 percent of all users visited a charger but left without charging. The reasons for this range from the charger being offline to long waiting lines.
"The declining customer satisfaction scores for public charging should be concerning to automakers and, more broadly, to public charging stakeholders," said Brent Gruber, executive director of the EV practice at J.D. Power."The availability of public charging stations is still a critical obstacle, but it isn't the only one.
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