Taylor Swift on Friday lashed out at Ticketmaster over the botched sale of her upcoming tour, saying it was “excruciating” to learn that thousands of her fans had struggled to buy tickets.
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Without naming Ticketmaster directly, Swift said she and her team had asked “them, multiple times, if they could handle this kind of demand and we were assured they could.” It cited a “staggering number of bot attacks” along with fans without pre-sale codes trying to purchase early tickets — meaning their site experienced 3.5 billion system requests, they said, four times the company’s previous peak.
The tour is set to kick off March 17, 2023, in Glendale, Arizona, with stops including Houston, Atlanta, Chicago and five final domestic shows in Los Angeles in early August.The American ticketing industry, which the company Ticketmaster overwhelmingly dominates, has for years left concertgoers frustrated by hidden fees, soaring costs, rampant scalpers and limited tickets due to presales.
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