The ATO is only meeting its performance target for phone waiting times by rejecting some callers early. That is despite the target being lowered this year.
One-in-four Australians who phone the tax office are being connected only to have their calls rejected without the option of joining the queue or agreeing to a callback.
Before being rejected, callers received a recorded message stating “our service is currently experiencing peak demand and we are unable to answer your call at this time”. “It is important to note that the number of calls blocked does not represent the number of unique clients blocked. When call blocking is applied, clients tend to attempt to call multiple times in quick succession.”
Malaysia Latest News, Malaysia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
The ATO is reviving old tax debts totalling billions, threatening some taxpayers with bankruptcyThe Tax Office is owed tens of billions of dollars worth of income tax debts it once dismissed as being 'uneconomical to pursue'. It's a shock for many taxpayers to now have the debts resurrected, in some cases after more than a decade.
Read more »
Singtel slugged in $895m ATO lossThe Tax Office has secured a transfer pricing win against the parent company of telco giant Optus.
Read more »
SMSF: What the ATO will be looking for in SMSF audit reportsProperty valuations are becoming more problematic and will attract the attention of the Tax Office.
Read more »
ATO chases small businesses for $34b in debt, insolvencies tipped to hit post GFC levelsThe ATO is chasing more than $34 billion in debts owed by small businesses and self-employed Australians that were put on hold during COVID, and sometimes using aggressive enforcement action to collect the money, which experts say is sending some businesses to the wall.
Read more »
ATO auditor Wenfeng Wei gets 30 months jail for accepting bribesThe Australian Taxation Office auditor took bribes to cut personal and business tax debts by millions of dollars over six years.
Read more »
Former ATO employee sentenced to five years in prison for accepting bribesThe Tax Office worker is the first person to be prosecuted after a National Anti-Corruption Commission investigation.
Read more »