PETALING JAYA: Despite the Covid-19 pandemic restricting international travel, the KL International Airport (KLIA) has earned a Top 10 ranking in the latest global survey by Airport Service Quality (ASQ), a programme carried out by Airports Council International.
In a statement announcing the news, Malaysia Airports said KLIA leapt from 17th last year to ninth in the ranking for 1H 2020 among airports of similar capacity despite the challenging times.
According to Malaysia Airports group chief executive officer Datuk Mohd Shukrie Mohd Salleh, the tremendous improvements in both ranking and score were made possible through the steadfast commitment and continuous efforts made by the KLIA team to elevate its service level for a safe and joyful airport experience.
The team also took steps such as placing the MySejahtera QR code at more locations and devising the ideal locations for physical distancing markers while practising the highest standard of hygiene, the statement added.
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