A suburban teenager narrowly escaped his Toyota SUV after it burst into flames on the expressway. His family said they didn't know about an advisory for a potential fire risk before buying the car.
A suburban teen's Toyota RAV4 burst into flames on the Stevenson Expressway 2 weeks before Toyotal recalled 1.8 million cars for a fire risk.A suburban teenager narrowly escaped his Toyota SUV after it burst into flames on the expressway. His family said they didn't know about an advisory for a potential fire risk before buying the car.
The family purchased the used 2013 Toyota RAV4 just five days before it caught fire. Two weeks after the fire, Toyota issued a recall for fire risks involving the installation of replacement batteries. "We went directly then to Toyota and I opened a claim in their product and liability department, and as of now they're just, every time I call they say 'We'll call you back', and then they don't call me back," Kelly Kustuch said.
"Very little, you know, if you're not checking the service bulletins or the in any of the announcements that come out. You can find them," said Michael Brooks, the group's executive director. "The burden is definitely on the consumer, and it really pays to do your research on manufacturer service bulletins and communications with dealers, because you can find a lot of things that that might be going on with your car.
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