SQ321 incident: SIA’s new safety measures affecting in-flight service, raising crew stress levels

Singapore News

SQ321 incident: SIA’s new safety measures affecting in-flight service, raising crew stress levels
SIATurbulenceCrew
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On a full flight in economy class, meal service can take one or two hours to complete, barring any disruptions. -ST FILE

Previously, only hot drinks and soup were not allowed to be served when the seat-belt sign was turned on, and service could continue at the discretion of the crew, but meal service must now be completely paused. Some netizens went as far as to suggest that passengers should take along their own food and drinks on board in case meal service was canned due to turbulence, especially on short- and medium-haul flights.

He added: “The cabin crew had to keep stowing the carts after pulling them out because of the seat-belt sign. But once they could serve meals, they tried to expedite it.” He added: “Mild to moderate turbulence should not be an issue for able-bodied, properly trained crew members. So there is no logic in adopting the same set of turbulence rules for both passengers and crew, beyond a brief safety timeout period where the standard operating procedures can be reviewed.”

SIA cabin crew, who spoke to ST on condition of anonymity, said that pausing all service when the seat-belt sign comes on may mean working under time pressure, particularly on shorter regional flights. A flight steward said crew members have had to make adjustments “by doing things like removing after-take-off drinks to manage the time we have for meal service”.At pre-flight briefings he has attended since the incident, in-flight managers have been actively checking on crew members’ well-being, he said. A counselling team has also been formed to provide cabin crew with support, he added.

“The two passengers next to me always wore seat belts and I didn’t hear the familiar clicks of people unbuckling when the seat-belt signs were turned off,” she said.

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