Southwest Airlines won't charge passengers if they are worried about flying on the Boeing 737 Max if regulators allow the now-grounded jets to fly again. Airlines are grappling with lost revenue and skittish travelers after regulators grounded the planes in March after two crashes overseas.
737 Max if and when regulators allow the jet to take to the skies again, the airline's chief marketing officer said Thursday.
"If they're uneasy about flying on a Max aircraft, we'll be flexible will them," Ryan Green, Southwest's CMO, told CNBC. "We'll be understanding of that and allow them to fly on a different flight without paying any difference in fare." The measure is a sign of how airlines are addressing skittish passengers as regulators prepare for a potential return of the planes.' CEO Oscar Munoz this week said the carrier would also rebook passengers who don't want to fly on the Max planes and that he will be on the airline's first Max flight after the grounding is lifted. Those flight changes will be free of charge, a United spokesman said. The airline has 14 Boeing 737 Max aircraft in its fleet.
The FAA's acting chief Daniel Elwell said Wednesday that the agency doesn't have a timeline of when it may allow the planes to fly again. The FAA ismore than 30 aviation regulators from around the world in Fort Worth, Texas on Thursday to discuss the 737 Max's eventual return to service.
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