Southwest Airlines COO Andrew Watterson faced lawmakers at a hearing Thursday, where Southwest Airlines Pilots Association President Cpt. Casey Murray testified that company leadership 'failed to listen' to frontline employees ahead of last December's operational meltdown.
Southwest Airlines Pilot Association President Captain Casey Murray on Thursday testified to the Senate Commerce, Science, and Transportation Committee and pointed to leadership failures that led to an operational meltdown in December 2022.told Congress on Thursday that employees' concerns and warnings were ignored by the company leading up to the operational meltdown that caused widespread flight cancelations and displaced millions of passengers over the holidays.
Captain Casey Murray, president of the Southwest Airlines Pilots Association testified to the Senate Commerce, Science, and Transportation Committee in a hearing that featured Southwest Airlines COO Andrew Watterson,over Southwest Airlines' multiple technological and operational failures. Murray said that frontline employees had been sounding the alarm on Southwest's outdated IT and crew scheduling processes, but management "failed to listen.
"Those who do not learn from history are doomed to repeat it. Southwest has a history of repetition. Unfortunately, despite many opportunities, Southwest Airlines management did not listen to its pilots and frontline employees who saw this meltdown coming," Murray said. President of the Southwest Airlines Pilots Association Casey Murray testifies during a hearing before Senate Commerce, Science and Transportation Committee at Russell Senate Office Building on Capitol Hill, Feb. 9, 2023, in Washington, D.C.in December 2022 caused flight cancelations and delays across the airline industry, but while other major domestic carriers recovered soon after the storm passed, Southwest remained crippled for more than a week.
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