Southwest Airlines plans to boost staff levels and add to its fleet of de-icing trucks during the winter months as the company takes steps to prevent another holiday meltdown.
As part of its tactical plan to boost operation resiliency, Southwest said it will also invest in other technology improvements including upgrading its customer support services.
SOUTHWEST AIRLINES PASSENGERS DETAIL ‘HORRIFYING’ FLIGHT DIVERTED IN CAROLINAS, SOME VOMITED IN 9-HOUR ORDEAL In a Tuesday filing with the U.S. Securities and Exchange Commission, the carrier said it expects to incur a revenue loss of about $300 million to $350 million in the first quarter of 2023 for the disruption in December that led to nearly 17,000 flights being scrapped.
Travelers search for their suitcases in a baggage holding area for Southwest Airlines at Denver International Airport on December 28, 2022 in Denver, Colorado. More than 15,000 flights were canceled by airlines in the weeks after winter weather began
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