A Southwest Airlines executive was on the hot seat on Capitol Hill Thursday about the airline's operational meltdown around Christmas that cancelled 16,700 flights.
– A Southwest Airlines executive was on the hot seat on Capitol Hill Thursday about the airline's operational meltdown around Christmas that cancelled 16,700 flights and left tens of thousands of customers stranded and without a chance to spend time with their families.
A woman walks through unclaimed bags at Southwest Airlines baggage claim at Salt Lake City International Airport Thursday, Dec. 29, 2022, in Salt Lake City.U.S. Sen. Tammy Duckworth, D-Illinois said,"What happened over Christmas was appalling."Captain Casey Murray, Southwest Airlines Pilots Association President, criticized the airline too."It was a failure epically, from top to bottom.
Watterson told Senators Southwest is spending $1.3 billion, about 25% more than in 2019, to upgrade its technology, including its crew scheduling software."Tomorrow, the fix will go in and will be live in our production system."
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